Legal Compliance

Symphony Source, LLC/Espresso Agent Legal Compliance

At Symphony Source, LLC/Espresso Agent, we make every effort to try to keep you, our customer/subscriber (customer), as legally compliant as possible.

Dialer Compliance

The Espresso Agent Dialer is updated on a regular basis to comply with all regulations from TCPA, FTC, FCC, and other agencies.

• The system requires human intervention to make each dial; it does not dial on its own.
• The system cannot store or produce telephone numbers using a random or sequential number generator.
• The system can only make 1 (one) phone call at a time.
• The user is on the phone line live with each number being dialed.
• The system has no ability to send a text or SMS.

Reference Link: FTC - Robocalls

National DNC Registry

Espresso Agent cross-references the National DNC registry and labels numbers accordingly. Each time the customer uses the dialer, they must choose whether to include or exclude numbers on the National DNC registry, based on the intent of their call.

Reference Link: DNC Compliance for Real Estate Agents

CRM Compliance

Espresso Agent CRM is regularly updated to comply with all relevant regulations.

Email - CAN-SPAM Act

• Customers are reminded of regulations upon importing/exporting data and must agree to the terms.
• Only contacts that have ‘opted-in’ to the email list are included in campaigns.

Reference Link: CAN-SPAM Act Compliance

Texting - CAN-SPAM Act

Espresso Agent does not allow texting within the service.

Reference Links: CAN-SPAM Act, Text Message Spam

Real Estate Compliance

We recommend customers review the following:

• State Licenses
• Realtor Standard of Practice Code of Ethics
• MLS and State Board Rules and Regulations

Reference Link: National Association of Realtors

Statutes and Regulations

Symphony Source, LLC/Espresso Agent strongly recommends familiarizing yourself with the following:

• Telemarketing and Consumer Fraud and Abuse Prevention
• Telemarketing Sales Rule
• Restrictions on Telemarketing, Telephone Soliciting, and Facsimile Advertising
• Do-Not-Call Implementation Act
• National Do-Not-Call Registry
• Telephone Consumer Protection Act / TCPA
• The CAN-SPAM Act of 2003
• The TRACED Act

For any questions or concerns about legal compliance, please contact us at:

Email: compliance@espressoagent.com

Symphony Source, LLC/Espresso Agent
195 W Main Street, American Fork, UT 84003