Service / License Agreement

SECTION 2

PROPRIETARY RIGHTS

This is an Agreement, and not a sale. The Software/Service and Documentation are Proprietary Products of Symphony Source, or its Licensors, and are protected, pursuant to United States Copyright Laws. Nothing in this Agreement constitutes a waiver of Symphony Source’s rights under U.S. or International Copyright Law, or any other Law. Notwithstanding anything to the contrary in this Agreement, Symphony Source owns, and retains, all right, title, and interest in:

• (a) the Software/Service, including, without limitation, all copies, modifications, translations, localizations, components, features, and merged portions of the Software/Service; and
• (b) the Intellectual Property Rights, including, without limitation, all Copyrights, Patent rights, Trade Secret rights, Trademarks, Trade Dress, Logos, Know-How, Goodwill, and other Intellectual Property Rights in, and associated with, the Software/Service and Documentation.

Symphony Source retains unconditional, and unrestricted, rights to market, sell, and distribute Symphony Source Products to all current and potential Clients and users. Symphony Source retains exclusive ownership of its Trademarks and Logos, including, without limitation, “Symphony Source,” “Espresso Agent,” “Vulvan7 Software” and StoryTellr, as they are depicted, in any respect, and including, without limitation, their use in Symphony Source Products and Documentation. This Agreement provides you with specified rights, and all rights, not expressly granted herein, are reserved by Symphony Source and/or its Third-Party Licensors.

SECTION 3

SOFTWARE/SERVICE LICENSES

Certain conditions, for use of the Espresso Agent Software/Service, are described below, and are subject to the other terms of this Agreement.

3.1. Espresso Agent Software/Service:

The Subscriber is granted a limited, personal, non-assignable, non-transferable, non-exclusive, non-sublicenseable, License to use the Software/Service, during a defined Subscription Period, (Monthly Subscription Period, 3-Month Subscription Period, 6-Month Subscription Period, or Annual Subscription Period), as follows:

• (i) use the Software/Service, only on a Physical System owned by the Subscriber,
• (ii) concurrent or simultaneous use on two or more computers is prohibited, unless multiple Licenses are granted, and
• (iii) the Subscriber agrees not to disseminate or disclose the Subscriber's Account’s Username or Password, nor to allow anyone else to utilize the Subscriber's Account for access to the Software/Service.

The Subscriber understands that the foregoing rights, concerning the Software/Service, and/or receipt of Product Support, are subject to termination, if the Subscriber does not pay the Subscription Fee, or other amounts due, or otherwise breach this, or any other Agreement, with Symphony Source. The Subscriber understands, and agrees, that terminating the Subscriber's Service/License, or Service/License Agreement will result in the Deactivation of the Software/Service, at the end of the Subscription Period, resulting in the suspension of the ability to use the Software/Service and the ability to access the historical data contained within the Software/Service.

3.2. Espresso Agent Leads:

This limited License permits the Subscriber to utilize Espresso Agent Leads for the Subscriber's own purposes. The Subscriber acknowledges that Espresso Agent Leads are Symphony Source’s Trade Secret, Proprietary Information, and the Subscriber agrees not to share, copy, re-produce, or re-distribute Espresso Agent Leads, to Third-Parties, without the express written permission of Symphony Source.

1. Data Restrictions:

The Subscriber acknowledges that Symphony Source may limit the amount of Leads provided. The Symphony Source Expired Service, or Off-Market Service, is a Data Append Service, which appends missing owner Contact Information, for Expired MLS listings. Due to the costs associated with the research of such Contact Information, the Subscriber agrees that Symphony Source may restrict the Subscriber's search criteria (areas, type or price range) within the Multiple Listing Service (MLS), in the event it becomes cost-prohibitive for Symphony Source to continue the initial agreed upon search criteria. On certain dates, with excessive numbers of listings, i.e. January 1, Symphony Source may also restrict the number of searches, per Client.

2. Disclaimer:

Symphony Source has made reasonable best efforts to ensure accurate Information in all Espresso Agent Leads and Data Append Services, and to provide it in a timely, accurate manner, including, if applicable, reliable acknowledgment of individuals listed on the National Do-Not-Call Registry. However, Symphony Source assumes no responsibility for the accuracy of Espresso Agent Leads or any errors, misrepresentations, or inaccurate information contained therein. Further, Symphony Source assumes no responsibility for researching, or warning the Subscriber of home and cell telephone numbers that are listed in the "Do-Not-Call Registry," and "Do Not Call Compliance" is your responsibility. Symphony Source provides its content, “as is,” and without warranties of any kind, either expressed or implied. Neither does Symphony Source warrant uninterrupted, error free functionality for its Products and Services.

3.3. Espresso Agent Dialer, including Espresso Agent CRM:

The Subscriber agrees to become familiar with any and all legalities, of any calls, performed by the Symphony Source/Espresso Agent Dialer, by understanding the Laws and Regulations found on the following websites:

• www.ftc.gov: Federal Trade Commission
• www.fcc.gov: Federal Communications Commission
• www.donotcall.gov: National Do Not Call

The Subscriber agrees to comply with all Laws, Ordinances, Regulations, and Requirements of Local, Provincial, and Federal Governmental Authorities, governing dialing, auto-dialing, and automatic, power, or predictive dialers. The Subscriber agrees to immediately mark any and all Individuals requesting to not be called, as Do-Not-Call status, within the Lead manager on the Subscriber's individual Do-Not-Call list. The Subscriber agrees to provide Legal Contact Information in any outbound campaign within the initial greeting message. The Subscriber agrees to responsibly dial each campaign with courtesy to the recipients for which it is meant. The Subscriber agrees not to send any calls to life-line services, such as hospitals, fire, police, 911, or utility related telephone numbers. The Subscriber also agrees not to send any sales outbound Broadcasts to recipients that have not consented to receiving such a Broadcast. The Subscriber agrees to use Do-Not-Call and opt-out features made available to you, within the Lead Manager.

Also, the Subscriber agrees to comply with any, and all, Laws, and Regulations, relative to recording conversations. In that regard, the Subscriber should review the following Laws, to-wit:

• (1) The Federal Communications Act of 1934, as set forth at 47 U.S.C.A. §151, et seq, and
• (2) The Federal Wiretap Act, as set forth at 18 U.S.C. §2520, and
• (3) The Electronic Communication Privacy Act of 1986, as set forth at 8 U.S.C. §2510, et seq.

3.4 Compliance with Export Laws:

The Subscriber agrees to comply with all applicable international, national, state, regional and local laws and regulations concerning use of Symphony Source Products. The Subscriber also acknowledges that Symphony Source, its employees and its agents are subject to U.S. Export Control Laws that prohibit or restrict: (i) transactions with certain parties, and (ii) the type and level of technologies and services that may be exported. These laws include, without limitation, the Export Administration Act, the Arms Export Control Act, the International Economic Emergency Powers Act, and the Regulations issued, pursuant to these and other applicable Export Laws. The Subscriber will comply, fully, with all Export Laws, to assure that neither the Software/Service, nor any direct products thereof are:

• (1) exported, directly or indirectly, in violation of the Export Laws, or
• (2) used for any purpose prohibited by Export Laws, including, without limitation, nuclear, chemical, or biological weapons proliferation.

None of the Software/Service or underlying information or technology may be downloaded or otherwise exported or re-exported:

• (i) into (or to a national or resident of) Cuba, North Korea, Iran, Sudan, Syria, the Crimea region of Ukraine or any other country subject to U.S. sanctions, applicable to the Export or re-export of goods; or
• (ii) to anyone on the U.S. Treasury Department’s List of Specially Designated Nationals and Blocked Persons List and Foreign Sanctions Evaders List, or the U.S. Commerce Department’s Denied Persons List, Unverified List, Entity List, or the Department of State’s Nonproliferation Sanctions list.

The Subscriber acknowledges that the Subscriber can contact the U.S. Departments of Commerce and Treasury for guidance as to applicable export licensing requirements, sanctioned programs and other restrictions. By using the Symphony Source/Espresso Agent Software/Service, the Subscriber agrees to the foregoing and represents and warrants that the Subscriber is not located in, under the control of, or a national or resident of any such country or on any such list, and that the Subscriber acknowledges the Subscriber is responsible to obtain any necessary U.S. Government authorization to ensure compliance with U.S. law.

3.5 Foreign Corrupt Practices Act (FCPA):

The Subscriber warrants and represents that neither the Subscriber, nor any of the Subscriber's officers, directors, employees, agents or other representatives have performed, or will perform, any of the following acts, in connection with this Agreement, any sale made, or to be made hereunder, or any compensation paid, or to be paid, hereunder: pay, offer or promise to pay, or authorize the payment of, any money, or give or promise to give, or authorize the giving of, any services or anything else of value, either directly or through a third party, to any official or employee of any governmental authority or instrumentality, or of a public international organization, or of any agency or subdivision thereof, or to any political party or official thereof or to any candidate for political office for the purpose of:

• (i) influencing any act or decision of that person in his official capacity, including a decision to fail to perform their official functions with such Governmental Agency or instrumentality or any international organization or political party,
• (ii) inducing such person to use their influence with such governmental agency or instrumentality or international organization or political party to affect or influence any act or decision thereof, or
• (iii) securing any improper advantage.

3.6 Virtual Assistant:

As applicable to the Subscriber, relative to Symphony Source Expireds, and for Markets, in which Symphony Source provides the Expired Listing Assistant Program: The Subscriber is a Licensed Real Estate Agent, and wishes to engage Symphony Source, to be the Subscriber's Virtual Assistant, to create an Export File and/or Automation from the Subscriber's Multiple Listing Service (MLS) Account, for the Subscriber's personal use, within your Symphony Source System or e-mail. The Subscriber is responsible for ensuring that any actions taken, or any Services or Software/Service requested from Symphony Source, pursuant to this Agreement, are in compliance with all applicable Laws, and Multiple Listing Service (MLS) regulations, in all jurisdictions in, and to which, the Services are provided to the Subscriber, by Symphony Source. The Subscriber is also responsible for ensuring that both Symphony Source, and the Subscriber, are authorized, pursuant to all applicable Multiple Listing Service (MLS), and State and Federal Laws and Regulations, to allow Symphony Source to act as a Virtual Assistant, and the Subscriber agrees to obtain the necessary authentication Information for the exportation of Multiple Listing Service (MLS) Data. In consideration of the above, Symphony Source agrees to act as the Virtual Assistant for the Subscriber, and to assist the Subscriber in the process of exporting the Multiple Listing Service (MLS) Data, for which the Subscriber is authorized to utilize, within the Subscriber's Multiple Listing Service (MLS).

SECTION 4

LICENSE RESTRICTIONS

The Subscriber's rights to use the Espresso Agent Software/Service are (a) limited solely to those Rights identified in this Agreement, (b) subject to the Terms of this Agreement, and (c) subject to the Subscriber's payment of any Fees charged by Symphony Source. Symphony Source retains all rights, not expressly granted to the Subscriber in this Agreement. There are no implied License rights granted to the Subscriber. This Agreement governs any Updates, Upgrades, releases, revisions, or enhancements to the Software/Service that Symphony Source may furnish to the Subscriber. This Agreement does not include a grant of any ownership right, title, interest, security interest, or other interest, in the source Code or Object Code of the Software/Service, in any copy of the Software/Service or Documentation, or in Symphony Source’s Intellectual Property Rights.

The Subscriber agrees that, unless the Subscriber has obtained Symphony Source’s prior written consent, the Subscriber will not directly, or indirectly, or through any subsidiary, affiliate, agent, Designated Technician, or other third party, do any of the following with respect to Software/Service and Documentation:

• (i) use the Software/Service or Documentation in violation of the terms of this Agreement;
• (ii) grant a security interest in, sub-license, sell, lend, rent, lease, give, transfer rights to, assign, or otherwise dispose of, or deal with, all or any portion of the Software/Service, a copy thereof, or any interest in the Software/Service or Documentation, any such disposition made without such consent shall be null and void;
• (iii) provide, lend, disclose, divulge, make available to, or permit use of the Software/Service or Documentation by persons, other than the Subscriber, or the Subscriber's authorized employee, agent, or representative, which the Subscriber has engaged, for purposes of operating and using the Software/Service on the Subscriber's sole behalf;
• (iv) use the Software/Service in any Service Bureau, Facility Management, or Time Sharing Arrangement;
• (v) remove, obscure, or alter any notice of Patent, Copyright, Trade Secret, Trademark, or other Proprietary right of Symphony Source;
• (vi) reverse engineer, decompile, or recompile the Software/Service, or otherwise attempt to discover Source Code or Trade Secrets, related to the Software/Service or any part thereof;
• (vii) modify the Software/Service, or create derivatives or derivative works of the Software/Service;
• (viii) work around any technical limitations in the Software/Service;
• (ix) permit use of Software/Service by anyone other than the Subscriber;
• (x) assign or transfer the rights granted to the Subscriber pursuant to this Agreement; and
• (xi) concurrent or simultaneous use on two or more Physical Systems is prohibited, unless multiple Licenses are granted.

The Subscriber further agrees not to disseminate, or disclose, the Subscriber's account's Username or Password, nor to allow anyone else to utilize the Subscriber's account for access to the Software/Service.

SECTION 5

CONFIDENTIALITY AND NON-DISCLOSURE

5.1. The Subscriber acknowledges that Confidential Information may be obtained, during the course of doing business, and during the term of this Agreement. This Information may include operations and affairs of Symphony Source, including particular methods and procedures used by it, to conduct Business, and the Subscriber agrees that all Records, Data, Materials, and all other Information and Equipment, provided by Symphony Source, are the sole property of Symphony Source, and remain so, after the termination of this Agreement. The Subscriber agrees to surrender all such Information or Material to Symphony Source on demand, or upon termination of this Agreement, by either party.

5.2. The Subscriber agrees that by, subscribing to Symphony Source/Espresso Agent Software/Service, the Subscriber will have received Confidential Information about Symphony Source/Espresso Agent, and that, irrespective of the cause of termination of this Agreement, the Subscriber will not engage, directly or indirectly, personally, or by any agent, use, disclose, copy, reproduce, disseminate, or otherwise produce, in oral, written or electronic fashion, to any Person, Firm, or Corporation, the name, or by means of any corporate or other device, in Dialer Systems and CRM, or Expireds, Neighborhood or FSBO Lead Services. Also, the Subscriber will not use knowledge of the Business, for the benefit of the Subscriber, or other persons, or divulge information or data concerning Symphony Source, including, customer names, prices, terms or particulars of Symphony Source, whether by sale, gift, or any device, subterfuge or evasion. The Subscriber will in good faith protect the goodwill of Symphony Source.

SECTION 6

CLIENT'S/LICENSEE'S DUTIES AND RESPONSIBILITIES

6.1. In performing the Subscriber's obligations, pursuant to this Agreement, the Subscriber is solely responsible for ensuring that all methods used in the compilation of Data or Leads, not received from Symphony Source, are in accordance with all applicable Federal, State, and Local Laws, Statutes, Regulations, Ordinances, and the Common Law and will obtain, and will maintain, in full force and effect, all Licenses, Permits, approvals, and other authorizations that are necessary or required, to be in compliance.

6.2. In addition to the general obligation to comply with all applicable Laws, Rules, and Regulations, and not in limitation thereof, the Subscriber specifically agrees that the Subscriber's methods of gathering Data will comply with the Federal Trade Commission’s (“FTC”) Telemarketing Sales Rule (“TSR”), the Telephone Consumer Protection Act of 1991, as amended (“TCPA”), Codified as, Title 47 of the US Code § 227, and with all other applicable Federal and State Laws, Rules, and Regulations, in regard to Tele-marketing. The Subscriber hereby agrees to become, and remain sufficiently familiar with those regulations, in order to ensure compliance with their terms.

6.3. In addition to the general obligation to comply with its applicable Laws, Rules, and Regulations, and not in limitation thereof, the Subscriber agrees not to transmit unsolicited Commercial E-mail or “Spam,” as defined in the “Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003,” the “CAN-SPAM Act,” 15 U.S.C. §7701, not to illegally create, or collect E-mail addresses, are not to deceptively use E-mail relays or transmissions, and not to otherwise violate the CAN-SPAM Act, in generating Leads, or otherwise performing its obligations hereunder.

6.4. Registration for Service, Password, and Security.

• 1. To become a Subscriber/Licensee to use the Symphony Source/Espresso Agent Software/Service, the Subscriber must register, by providing Symphony Source with current, complete, and accurate Information, as prompted by the https://www.espressoagentapp.com/signup/. The Subscriber will also choose a Password and a Symphony Source ID name. The Subscriber is required to provide Symphony Source with accurate, complete, and updated registration Information. The Subscriber shall not knowingly provide inaccurate Information with the intent to create a false identity.
• 2. The Subscriber also agrees not to provide false or misleading information in the administrative panel of the Software/Service or the Subscriber's Website. This includes, but is not limited to, providing false E-mail address in "FROM:" field on outgoing E-mails.
• 3. The Subscriber is entirely responsible for maintaining the confidentiality of the Subscriber's Password and Account. Furthermore, the Subscriber is entirely responsible for any and all activities that occur under the Subscriber's Account. The Subscriber agrees not to provide false or misleading Information on the Software/Service Sign-up Form. This includes, but is not limited to, providing false Name or E-mail address.
• 4. The Subscriber agrees to notify Symphony Source, immediately, of any unauthorized use of the Subscriber's account, or any other breach of security. The Subscriber agrees that Symphony Source is the neutral host of the Software/Service and has no responsibility or liability, in relation to the Business methods/tools that the Subscriber represents, as part of the Subscriber's use of the Software/Service.
• 5. The Subscriber agrees that Symphony Source may rely on any data, notice, instruction or request furnished to Symphony Source by the Subscriber, which is reasonably believed, by Symphony Source, to be genuine, and to have been sent or presented by a person reasonably believed, by Symphony Source, to be authorized to act on the Subscriber's behalf.
• 6. The Subscriber shall notify Symphony Source at cs@espressoagent.com of any known or suspected unauthorized uses of the Subscriber's Account, or any known or suspected breach of security, including loss, theft or unauthorized disclosure of the Subscriber's Password. The Subscriber shall be responsible for maintaining the confidentiality of the Subscriber's Password, and the Subscriber is responsible for all usage, and activity, on the Subscriber's Account, including use of the Account by a Third-Party authorized by the Subscriber to use the Subscriber's Account.
• 7. Any fraudulent, abusive, or otherwise illegal activity, may be grounds for termination by Symphony Source, and referral to the appropriate Law Enforcement Agencies.
• 8. The Subscriber acknowledges, and agrees, that the Subscriber will promptly notify Symphony Source, if the Subscriber is aware of any person who, in the Subscriber's good faith opinion, is intending to take unfair advantage of the Software/Service provided by Symphony Source.
• 9. Symphony Source reserves the right to send an E-mail to you, for the purposes of informing the Subscriber of applicable offers, changes, or additions to the Software/Service, or any related products and services.

6.5. Any unauthorized use of the Software/Service is expressly prohibited. The Subscriber agrees to abide by all applicable Local, State, and National Laws and Regulations, and the Subscriber is solely responsible for all acts or omissions that occur under the Subscriber's Account or Password, including the content of the Subscriber's transmissions through the Software/Service. By way of example, and not as a limitation, You agree not to:

• 1. Use the Software/Service in connection with chain letters, junk E-mail, pyramid schemes, untrue, inaccurate, misrepresentative, deceptive, or otherwise unethical testimonials, cross soliciting, money games, spamming, or any duplicative or unsolicited messages, commercial or otherwise;
• 2. Harvest, or otherwise collect, information about others, including E-mail addresses, without their consent;
• 3. Create a false identity or forged E-mail, or otherwise attempt to mislead others, relative to the identity of the sender or the origin of the message;
• 4. Transmit, through the Software/Service, unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material, of any kind or nature;
• 5. Transmit any material that may infringe the Intellectual Property Rights, or other rights, of Third-Parties, including Trademark, Copyright or Right of Publicity;
• 6. Libel, defame, or slander any person, or infringe upon any person's Privacy Rights;
• 7. Transmit any material that contains viruses, Trojan horses, worms, time bombs, cancel bots, or any other harmful or deleterious programs;
• 8. Violate any United States Law, regarding the transmission of Technical Data or Software/Service exported from the United States, through the Software/Service;
• 9. Interfere with or disrupt Networks, connected to the Software/Service or violate the Regulations, Policies or Procedures of such networks;
• 10. Attempt to gain unauthorized access to the Software/Service, other Accounts, Computer Systems or Networks connected to the Software/Service, through Password Mining or any other means;
• 11. Interfere with another Affiliate's use, and enjoyment, of the Software/Service or another Entity's use and enjoyment of similar services; or engage in any other activity that Symphony Source believes could subject it to criminal liability or civil penalty or judgment.

6.6. Forbidden Content.

• 1. The Subscriber agrees that they will not host, post, or promote any Website which advocates, encourages, endorses, or makes possible, any form of pornography, gambling, pyramid schemes, illegal, untrue, inaccurate, misrepresentative, deceptive, or otherwise unethical testimonials, or any type of Business Method, or tool, that is unethical, illegal, or otherwise objectionable whatsoever. The Subscriber agrees that they will not post, or promote, any Copyrighted Materials not their own. The Subscriber agrees that the Subscriber will not post, or promote, any material which is pornographic, threatening, embarrassing, hateful, racially or ethnically insulting, libelous, or otherwise inappropriate. Affiliates are prohibited from transmitting on, or through, any of the Software’s Services, any material that is, in the Symphony Source/Espresso Agent Software/Service's sole discretion, unlawful, obscene, threatening, abusive, libelous, or hateful, or that encourages conduct which would constitute a Criminal Offense, give rise to Civil Liability, or otherwise violate any Local, State, National or International Law. Affiliates are prohibited from making any income claims or illegal product claims of any sort. This action will result in immediate termination of the Subscriber's account without refund. Any Service interruptions, as a result of Subscriber's spamming will be Billed to you at $500.00 per hour, with a $1,000 minimum Billing for clean-up. The Subscriber will also be in violation of this Agreement, and may be subject to Legal Action.
• 2. Symphony Source reserves the sole right to ban any Business Method, or tool, from being promoted through the Software/Service.
• 3. Should Symphony Source discover that the Subscriber's Site, or the Subscriber's communications, promote Business Methods, or tools, of this type, in any form, will constitute grounds for immediate suspension or termination of the Subscriber's Software/Service, and the loss of all content contained in the Subscriber's Database.
• 4. Symphony Source does not take responsibility for monitoring any usage of the Software/Service. It is the Subscriber's responsibility to ensure that all usage of the System complies with this Agreement.

6.7. Submitting/Importing Information.

• 1. The Subscriber represents to Symphony Source that any, and all, E-mails that the Subscriber uploads into the System are "Opt in" and contacts that have specifically requested Information regarding the Subscriber's Business Methods, or Tools. The Subscriber also represents than any content that the Subscriber uploads to the Software/Service is solely owned by the Subscriber, or provided by the Subscriber, with the express authority of the Owners, does not infringe upon any other Individual's or Organization's rights including, without limitation, Copyright, Trademark, or Intellectual Property Rights.
• 2. By submitting Content, Data, or other Personally Identifying Information, provided by others, to any "Public Area," e.g. public chat rooms, bulletin boards, auto responder, etc., the Subscriber automatically grants to Symphony Source a royalty-free, perpetual, irrevocable, non-exclusive right, and License, to use, reproduce, sell, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such Content, Data, or Leads, in whole or part, worldwide and/or to incorporate it into other works in any form, media, or technology, now known, or later developed, for the full term of any rights that may exist in such Content.
• 3. Although Symphony Source provides some encryption to protect certain Personal Information which is transmitted, the Subscriber understands that the Subscriber's upload, and transmissions, may be intercepted, and used, and that all of the risks associated therewith, is solely the Subscriber's. The Subscriber shall not upload to, or distribute, or otherwise publish, through the Software/Service, any Content, which is libelous, defamatory, obscene, pornographic, abusive, or otherwise violates any Law. As Symphony Source does not, and cannot, review every Message created by the Subscriber, the Subscriber shall remain solely responsible for the content of the Subscriber's Messages.
• 4. Symphony Source reserves the right to disclose Information about Sales and usage generated by the Software/Service, in forms that do not reveal the Subscriber's Personal Identity.

SECTION 7

PAYMENT INFORMATION AND LICENSE FEES

7.1. The License Fee is the Fee, that the Subscriber pays to Symphony Source, in exchange for a License to use the Espresso Agent Software/Service, for a Monthly Subscription Period, a 3-Month Subscription Period, a 6-Month Subscription Period, or an Annual Subscription Period, in accordance with the limitations established in this Agreement.

7.2. Initial and Recurring Payments: When the Subscriber originally signs up for a Subscription Period, the Subscriber will provide Symphony Source with a Credit Card. After receiving billing authorization, and receiving the initial payment, the Subscriber's Credit Card number will be stored in a secure password protected Merchant System. The Subscriber agrees that any Automatic Recurring Payments will be using the same Credit Card that is on file. Any exception to this would be when the Subscriber updates the Credit Card on the Subscriber's Account, via website or over the phone with one of Symphony Source’s representatives. If the Subscriber updates the Credit Card on the Account, the Subscriber agrees that you are also authorizing recurring payments on the updated Credit Card.

7.3. Recurring Payment Dates: The Subscriber can elect to either pay month-by-month, even if the Subscriber is on a Subscription Agreement, or pay the entire Subscription Fee at sign-up. In the event that the Subscriber elects to pay month-by-month, even if the Subscriber is on a Subscription Agreement, the Subscriber's Credit Card shall automatically be billed, monthly, on the same date of the month, as when the Subscriber signed up. For example, if the Subscriber signed up on the 20th of May 2018, then the next automatic billing date shall be on the 20th of June, 2018.

7.4. Subscription Fee Changes: Symphony Source reserves the right to change its Subscription Fees at any time. Any such Subscription Fee changes will be made known to the Subscriber before the next Subscription payment. In the event the Subscriber has a Subscription Agreement, any Subscription Fee changes shall take effect after the end of the Subscription Agreement Period.

SECTION 8

PRODUCT SUPPORT

In the case of Software/Service, for which the Subscriber paid a Subscription Fee, Standard Support is included in the Subscription Fee. As a condition of receiving Product Support, the Subscriber agrees to provide all information reasonably requested by Symphony Source Support Personnel that they deem necessary, for the delivery of such Support. The Subscriber acknowledges, and agrees, that such information may be sent to Symphony Source or its designee, and the Subscriber warrants and represents that the Subscriber will obtain, to the extent required by law or contract, any consents or waivers necessary to provide such information, including, without limitation, any such information that constitutes personally identifiable information or which is subject to Data Privacy Laws and Regulations.

SECTION 9

TERMINATION

9.1. This Agreement is effective, until terminated, as permitted in this Section. Either Party may terminate this Agreement at any time.

9.2. Client/Licensee Termination:

• 1. The Subscriber may terminate the Subscription, at any time, by e-mailing a cancellation request to cs@espressoagent.com, or mailing in a written cancellation request to the Symphony Source Corporate Office: 195 W Main Street, American Fork, UT 84003. The Subscriber will receive a prompt 100% refund, if this is done within the first three (3) business days of original Subscription Period.
• 2. In order to avoid an Automatic Subscription Renewal Period, the e-mail must be received at least five (5) business days, prior to the beginning of the Subscriber's next Subscription Period. There will be no refunds, under any other circumstances, including partial use of service or termination of service, prior to the end date.
• 3. In the event that the Subscriber has a Subscription Agreement, but wants to terminate the Subscription Agreement early, the Subscriber agrees to pay the agreed-upon early termination fees, within fifteen (15) days of termination date.

9.3. Symphony Source Termination:

• 1. If, for its convenience, Symphony Source terminates this Agreement, as to a Monthly Software/Service Subscription, it shall terminate this Agreement, at the end of the Monthly Subscription Period, and there shall be no refunds paid.
• 2. If, for its convenience, Symphony Source terminates the Subscription Agreement, it shall refund a portion of the Fee paid, on a pro rata basis, in an amount, corresponding to the remaining unused period of the Subscription Agreement.
• 3. In the event of your material breach of this Section of the Agreement, or the Subscriber's failure to timely pay Fees due, and owing to Symphony Source, Symphony Source may terminate this Agreement, effective immediately, by providing a Notice to the Subscriber. Symphony Source may terminate this Agreement within ten (10) days written Notice to the Subscriber, if the Subscriber materially breaches any provision of this Agreement, and fails to cure such breach within ten (10) days, after receiving Symphony Source’s written Notice of the breach. In the case of termination for the Subscriber's Material Breach of this Agreement, the Subscriber shall not be entitled to a refund of any portion of the Subscription Fee.

SECTION 10

DISCLAIMER OF WARRANTIES

Symphony Source does not warrant that the Software/Service will meet the Subscriber's requirements or that its operation will be uninterrupted or error-free. Except as expressly stated in this Agreement or the standard Symphony Source return policy, the Software/Service is provided “as is.” Except as stated in this Agreement, there are no warranties, representations, or conditions, express or implied, written or oral, arising by statute, operation of law, or otherwise, regarding the Software/Service, or any other Symphony Source Product or Service provided, pursuant to, or in connection with, this Agreement. Unless otherwise stated in this Agreement, and to the maximum extent permitted by applicable law, Symphony Source, its Corporate Affiliates, employees, subsidiaries, agents, and authorized representatives disclaim all Warranties and Conditions, whether express, implied, or statutory, including, without limitation, any warranties or conditions of, or related to: merchantability, durability, fitness for a particular purpose, lack of viruses, non-infringement, accuracy or completeness of responses, results, workmanlike effort, and negligence. Also, except as otherwise stated in this Agreement, and to the maximum extent permitted by law, there is no warranty, duty, or condition of title. This is an arm’s length transaction, and the Subscriber acknowledges that the Subscriber has engaged in appropriate Due Diligence, concerning both Symphony Source and the Espresso Agent Software/Service. Consequently, unless this Agreement expressly provides otherwise, the entire risk arising out of the use of, or performance of, the Software/Service, remains with the Subscriber. No agreements, varying or extending the foregoing Warranties or limitations will be binding on either Party, unless in writing, and signed by an authorized representative of both Parties.

SECTION 11

LIMITATION OF LIABILITY

The liability, if any, of Symphony Source, its Corporate Affiliates, subsidiaries, employees, agents and authorized representatives, for any losses, shall be limited to direct Damages, and shall not exceed any Fee that the Subscriber has paid for use of the Software/Service. In no event shall Symphony Source, its Corporate Affiliates, Subsidiaries, Employees, Agents or Authorized Representatives be liable for any incidental, indirect, special, punitive, or consequential damages, including, without limitation, procurement of substitute goods or services; loss of profits and revenues, use, or data; or business interruption. The limitations imposed by this Section, the remedies available, and the consideration exchanged, reflect the allocation of risk between the Parties and are an essential element of the basis of the bargain between them. These limitations apply, even in the event of fault, tort, negligence, misrepresentation, or strict or product liability. In no event shall any person who has contributed to any part of the Symphony Source Products be liable for any Damages whatsoever, however caused, and on any theory of liability, whether in Contract, Strict Liability, or Tort, including Negligence or otherwise, arising, in any way, out of the use of the Symphony Source Products. The Subscriber releases Symphony Source from all Liability in excess of the liabilities that are limited by this Section, including, without limitation, any claim for indemnification or contribution, whether arising under Statutory Law, Common Law, or otherwise. If the Subscriber acquired the Software/Service for the purposes of a Business, the Subscriber confirms that any applicable consumer protection laws do not apply to the Subscriber or the Subscriber's use of the Software/Service. If Symphony Source breaches a condition or warranty implied by applicable law, and which cannot lawfully be modified or excluded by this Agreement then, to the extent permitted by law, Symphony Source’s liability to the Subscriber is limited, at Symphony Source’s option, to: (a) replacement or repair of the Software/Service and/or re-supply of Product Support; or (b) the cost of replacing or repairing the Software/Service and/or the cost of re-supplying Product Support. The Subscriber agrees to comply with any and all Third-Party Licensing requirements that may be affected by the Subscriber's use of the Software/Service. The Subscriber further agrees to indemnify, and hold Symphony Source harmless, from any and all Claims by Third Parties, relating to the Subscriber's use of the Software/Service, in violation of any Third-Party Licensing requirements.

SECTION 12

COMPLIANCE WITH INTELLECTUAL PROPERTY OBLIGATIONS

The Subscriber acknowledges that certain Symphony Source Products include features, and functionality, that transfer Electronic Data, and that these processes require the copying of such Data, which may include digital files, software programs, and other Data that may be protected by Third-Party Intellectual Property Rights, such as Copyrights. The laws and regulations, governing the use and copying of such Data vary by jurisdiction. The Subscriber understands, and agrees, that Symphony Source has no knowledge concerning the Data contained in the Software/Service, or transfer, through use of Symphony Source Products. Therefore, Symphony Source has no knowledge of the Third-Party Intellectual Property rights applicable to that Data. The Subscriber also understands and agrees that this Agreement does not grant the Subscriber authority, or License, to copy or transfer the Data contained in the Software/Service. The Subscriber acknowledges, and agrees, that it is solely the Subscriber's obligation to understand and comply with Laws associated with the contents of the Software/Service. The Subscriber represents, and warrants, that the Subscriber's use of Symphony Source Products does not violate applicable International, National, State, Regional or Local Laws or Regulations governing the back-up, copying, or transfer of the Data contained in Software/Service, and the Subscriber further agrees to indemnify, and hold Symphony Source harmless, against costs, expenses, and liabilities arising from any claim that the Subscriber's use of Symphony Source Products violates Third-Party Intellectual Property Rights.